niomfront.blogg.se - Xbox game pass subscription cancel

"Gamers need to be given clear and timely information to make informed choices when signing up for auto-renewing memberships and subscriptions," explained Grenfell. Better information about price increases: Microsoft will give clearer notifications of any future price rises, and will ensure people know how to turn off auto-renewal if they don’t want to pay the higher priceįollowing the action from Microsoft, Executive Director of Enforcement at the CMA Michael Grenfell issued a statement detailing the need for companies to act in a similar fashion.These customers will be reminded how to stop payments, and if they continue not to use their memberships, Microsoft will ultimately stop taking further payments Inactive memberships: Microsoft will also contact existing customers who haven’t used their memberships for a long time but are still paying.

Refunds: Microsoft will contact existing customers on recurring 12-month contracts and give them the option to end their contract and claim a pro-rata refund.

Better upfront information: Microsoft will provide more transparent, upfront information to help customers understand their Xbox membership – making clear, for example, that the subscription will auto-renew unless the customer turns off auto-renewal when the subscription will auto-renew how much it will cost and how the customer can receive a refund after an accidental renewal.

As per the report, the CMA has stated that Microsoft has undertaken a number of voluntary arrangements to improve its Game Pass and Xbox Live Gold auto-renewal services, which include the following changes: